Delivery & return

Delivery

At Redeluxury.com we offer free shipping.

The delivery time is 1-3 working days.

For all orders, an associated track-and-trace number will be sent to the e-mail address that was given when ordering.

Right of withdrawal

For us, luxury means more than selected, valuable and high-quality products. It also means security, unconditional guarantee of authenticity, receiving friendly and competent advice and last but not least, luxury means feeling comfortable online and offline.

As a consumer, you have a 14-day right of withdrawal for goods purchased in cash on the webshop.

The cancellation period expires 14 days after the day you received your item or if you break the seal on the received item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You must send an email to redeluxury@gmail.com and inform of your regret, after which you will receive information about the return address and shipping.

You cannot cancel the purchase by refusing to receive the item.

The right of withdrawal does not apply to goods purchased with an installment plan or goods on offer.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned yourself, and you are responsible if damage occurs during transport or if the item does not reach us.

Goods purchased on an installment plan are not covered by the right of return.

The condition of the item when you send it back

If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the purchase shipping costs.

All products must be returned unused with intact seals. The seal is the strip and the Redeluxury.com tag that is on the item when you receive it. If the item was sold to you with the original box, dust bag and certificate of authenticity, please also return them. If the original packaging is missing, this may result in a decrease in the value of the item, which is deducted from the return amount.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund the payment we have received from you no later than 14 days from the day we received your return item.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.